If you have any issues with your order, please contact us via this Contact Form within 30 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
DISCLAIMER
1.1. You must provide all information and/or documentation related to your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if fraudulent activity is detected, or to refuse support if you do not sufficiently provide complete or accurate information and documents in accordance with our refund policy.
1.2. We will not be liable for any loss or shipment delivery failure caused by the recipient's absence, an incorrect or insufficient address, package refusal, or theft of goods after delivery.
1.3. We will not accept responsibility for any claim resulting from user error, such as wrong size, design, or color selection.
1.4. Bulky and oversized product packaging must adhere to the carrier's standard criteria. As a result, when the products are folded when packaged, they may have creases. Please note that this is not a product flaw. To prevent wrinkles and creases, spread the product flat for 3-5 days.