1. Replacement or refund conditions (if applicable):
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Your order is not successfully delivered after 25 business days and no later than 30 business days from the order placement date for Standard International.
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Your order has an issue with inadequate quality. Please be aware that any quality-related claims must be made within 30 days of the date indicated on the tracking information for the package.
2. To assist us in resolving product-related issues promptly, the complaint should be accompanied by complete and clear proof, as specified below:
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An unboxing video when you receive the package
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Photo(s) of quality issues and any damaged parts of the actual product received;
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Photo(s) of the incorrect item received (in case the item delivered is incorrect in terms of color/design/size compared to the order confirmation);
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Photo(s) of the size label and the entire item when measured with a ruler (in case the size is inconsistent with measurements stipulated in the size chart);
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Photo(s) of the original shipping label of the product received.
3. After we confirm through email that you are qualified for a refund or replacement, we will process your refund/replacement within 03 business days of confirmation.
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You should receive the tracking number for your replacement product(s) within 3-7 business days after confirmation.
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You should receive your refund within 3-7 business days of confirmation. Kindly note that your payment provider determines when your refund will be credited to your payment account.